We employ a step-by-step process to provide our clients with the best, most efficient hand-tailored service and support. It all starts with our free consultation, where we assess your existing technology stack, understand your goals and objectives, and review any existing vendor lease, finance, or service contracts. We analyze a number of factors, including the needs of your organization and its users, your workflow optimization, and business continuity strategies, gathering as much data as we can, and then researching custom-designed solutions for your organization.
Next, we analyze our findings to see if we can check one of our three business-critical checkboxes, the principles that create the core of our success:
- Savings – We know you want to spend your money wisely while simultaneously maximizing the value of your existing technology. Thanks to our vendor-neutral nature, we can review contracts and vendor proposals without being incentivized by what we have in stock or current commission rates. We provide honest assessments and opinions, motivated only by what delivers significant savings and profits to your organization.
- Improvement – Technology exists to make your life easier and improve your operations, and we’re dedicated to finding hidden gems within the investments that you have already made. However, if your past investments are unable to meet present demands, we will discover new technologies that will satisfy the needs of your business and your wallet’s desires.
- Problem-Solving – We’re all about identifying problems and designing efficient approaches to solving them. If we identify problems that cannot be solved by your existing technology stack, we compare external options with your company’s strategic goals and provide you with informed recommendations to enhance your operation’s efficacy.
How We Conduct Research
Our expertise lies in the painstaking research we do for each and every client. Since we don’t sell products and services directly, we can offer honest and unbiased approaches to help you discover technology solutions. We gain an understanding of not just the goals and objectives for your organization but your problems, solutions and financial hopes, basing our research on what technologies, 3rd party solutions or vendors meet these specific needs.
We go more than just researching simple references vendors provide from existing clients. Organizations need to be able to trust the vendors they select, and these recommendations never tell the whole story. That’s why we use data to analyze vendor performance when it comes to ticket times, first call fix rates, recall rates, and mean time between failure. We then compare this data to national averages to provide you with actionable information that’s both informative and objective.
We research more than just vendor reliability and expertise, though. buyerTech provides fully-vetted finance solutions as well. Whether this means sourcing money from a leasing company or a bank, we specialize in providing a number of opportunities to financial controllers and make it clear which offers may be more beneficial than others based on your organization’s current financial position.
Our Direct Management Services
We can do much more than simply research the best solutions for your company. After discovering where your organization’s strengths and weaknesses are, we can provide our direct management services on your behalf. Our asset management provisions include contract logistics, ensuring that you’re not locked into agreements that favor the vendor, thanks to our comprehensive 40-point review that identifies and eliminates unfair rates and pricing, limit incidental charges, and ensure that you understand the overall lifecycle of the contract or technology.
Meanwhile, buyerTech can help in streamlining your request for proposal (RFP) process as well, thanks to the knowledge base and experience to create and modify solutions for your company that only industry experts like us can provide. Anyone can work with multiple vendors to leverage the lowest possible price on technology solutions, but we go a step further by analyzing lifecycle costs, understanding its impact on user productivity and the organization, and by weighing service needs with the longevity of your purchase. Traditional RFP processes cannot answer these purchase implications in the way ours can, as it leverages your company’s investments by maximizing profits and productivity.
Finally, buyerTech can provide impeccable vendor service performance as well. We offer budget planning, vendor service performance and invoice reviews, and keep a close eye on services usage compliance and the performance and lifecycle of each piece of technology your organization needs. We can handle service request intakes and helpdesk management as well as vendor and technology transitions as well, finding ways to optimize the ability of vendors to provide services to you, cutting down on both their overhead and yours. Whether it’s a phone call, a ticket response, an item shipment, a physical visit, or anything else, letting buyerTech facilitate vendor interaction saves both you and your vendors time and resources.