DiMAX is about making technology work for you. Here’s why so many businesses depend on DiMAX for complete copier, printer, business phone systems and IT support:
- THE GREAT 8 Guarantees: Assures you complete and total satisfaction.
- Live Answer Calls 24/7/365: Your call will be answered live all day every day by a human in the USA and you will never get a voicemail.
- Our Goal is Zero Downtime: We work proactively to head off issues before they become problems, and we are completely OCD about everything IT.
- Hassle Free Services & Programs: We design custom service, hardware, and finance programs that are straightforward, simple, and always customer friendly.
- Highly Skilled Experts: Our technical team resources include over 40 technicians supporting more than 6,000 users and 10,000 devices. From coast-to-coast, we’ve got IT covered.
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It’s In Our DNA: We are a second-generation office technology business. Our founder, Aaron Falk, cut his teeth as a teenager working for his father’s business, learning firsthand how to service and manage printers and fax machines in the 1990s. Learning from the best, Aaron watched firsthand as his father’s business flourished by putting staff and customers first — lessons he took to heart when he founded DiMAX in 2007.
The Customer Is Our Boss: Aaron’s dad told him, “the customer is your boss, so you better make them happy or they’ll find someone that will.” This motto is a breath of fresh air when compared to the standard way copier companies do business through tough contract terms, hidden fees, and sales-first business models. Instead, DiMAX works on a customer-centric model that includes both product performance and service satisfaction guarantees, something our competitors would never even consider.
World-Class Service for Small and Medium Businesses: Here at DiMAX Office Solutions, we focus on delivering world-class levels of service to our business partners. We feature a pro-active service model that focuses on catching problems before they even start, and our project-driven, factory-trained staff are the absolute experts on the technology we manage and maintain. Our staff puts your needs first with a focus on advanced, remote, and automated client support technology. In fact, we don’t use a commission-based sales model. That means you’ll never catch us chasing a profit over serving your needs.