THE GREAT 8
8 Great Reasons to Trust DiMAX
to Support Your Business Technology
DiMAX has raised the bar for service standards with 8 great guarantees every business should demand from their technology partner:
30-DAY MONEY BACK GUARANTEE
If a product or service we recommend doesn’t perform as promised and we can’t make it right, you can return it and receive a full refund.
PRODUCT PERFORMANCE GUARANTEE
Who wants to get stuck with a lemon. NOBODY! Every product we recommend will last throughout its expected lifecycle and if it doesn’t we’ll replace at no charge to you.
If we perform a service that doesn’t make you happy or doesn’t get the job done then you won’t pay a dime.
SERVICE SATISFACTION GUARANTEE
If we mess up and can’t make it right you can fire us and cancel your support program with us without penalty or hassle.
ZERO-DAY DOWNTIME GUARANTEE
If a product goes down and we can’t bring it back to life in 24 hours not only will you not pay to get it running we will credit your account for our failure.
RESPONSE TIME GUARANTEE
When you need service, you need it now. If we fail to respond like we promised you will be credited for our failure. A live person will always answer your call 24x7x365.
Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget. If not, it’s on us to cover the extra costs not you.
NO HIDDEN FEE GUARANTEE
No one likes getting “Nickel and Dimed”, which is why we promise that DiMAX will never charge you a fee that isn’t clearly spelled out. Compare our program to others and you’ll see that their “cheap” price quickly vanishes when you add up all the extra costs (Shipping & Handling, Various Processing Fees, Return Fees, Security Fees, Property Tax Charges, Fuel Surcharges, Change Order Fees, Shop Reconditioning Charges, Misc. Charges and the like)
Our goal is to remove all of your risk when you do business with us and put the burden of performance where it belongs, on the service provider. Novel idea, isn’t it?