customer testimonials

Peggy F.  – Church

“I can’t recommend these guys enough! Their customer service surpasses any I’ve encountered. We’re on the Square in downtown Madison and each week we have a very tight turnaround for a weekly publication that we print ourselves on a great Toshiba that DiMAX set us up with. But there’s those occasional printing issues you inherently run into (when something has to print “right now”) and Aaron and his team go ABOVE AND BEYOND to make sure we finish our print job! They’ve talked me through tech support from the 9th hole at 7pm on a Friday night… they’ve printed a job in their own offices and driven them up to us on Christmas Eve night! These guys care!”


Eric C. – Manufacturing

“DiMAX has taken a service that was a frustration with previous suppliers and made it what it should be….simple and cost effective!”


Chris B. – Fitness

“When I called for an issue, I expected to receive a call back and have someone talk me through a few scenarios to fix it.  Instead, in about ten minutes, a support member walked through our doors and fixed the problem in person. Service is excellent.”


Ed C. – Consulting

“DiMAX has created an incredible value for us—both in copier performance capability, on-line up time, economical pricing, and great service performance. Their front office staff are responsive and friendly. Customer Service exceeds expectations—with the sales personnel at time of purchase, front office staff, and service staff. We reduced our photo-copying expense by 2/3 with the new equipment. Service calls with our previous provider would often require two technician visits with the equipment out of operation for 2 to 5 days at a time. Now in 6 years with DiMAX, we have had only two service calls and they were same-day with little down time.” 


Stephen J. – Construction

“As a small business we lack the resources to hire a full-time IT person.  DiMAX understands which products best fit our needs and they handle all the connections. We don’t often have problem with our equipment but when we do, a technician will generally have the issue resolved within a couple hours or less. Their technicians are knowledgeable and willing to explain what failed and why. As a kitchen and bath design/remodeling firm, attention to detail and rapid response to our customer’s needs are essential to our success.  In our view DiMAX takes the same approach. They have knowledgeable and friendly staff, offer a wide range of products and provide excellent customer service.”


Donna N. – Insurance

“I highly recommend DiMAX. Their customer service is outstanding – they really listen and customize the products to my company’s needs. They provide quality products at competitive prices, they communicate their expertise without talking down to the customer and are also quick to respond if we have any service issues.  I’ve been a happy customer for more than 10 years!”


Jeff W. – Financial

“We started our relationship with DiMAX when we were desperate for a new printing solution.  It wasn’t long before we took advantage of all the services they have to offer.  Not only do they provide the best service of any vendor we work with, their pricing is fair and having one point of contact for all of our technology is priceless!”